Telfair Happy Homeowner Letters

Hi Jim,

We just wanted to take a few minutes to acknowledge the efforts of Tony Farahani and Shannon Nelson for their professionalism and for the extraordinary customer service during the construction of our house.

Tony was always responsive, courteous and was extraordinary when it came to design and attention to detail that went in the house and the floor plan. Our guests always compliment our house and the passing cars slow down in the front and people look at the house with admiration. We revised our floor plan several times during the design phase and spent endless numbers of hours fine tuning details and Tony was always there listening, working with us until we were fully satisfied with the plan. As busy as his schedule was, he always made us feel like we were the only customers he was working with. He stayed with us even during the construction process, making sound recommendations on the interior design and to this date we stay in touch with him. He is definitely an asset to Partners in Building.

We also wanted to take the time to compliment Shannon Nelson for stepping in and helping the construction process move along smoothly. There were pending decisions regarding interior design and pricing that had dragged the project longer than we had expected. He kept his professionalism throughout the process and stayed with us until the close of the house. He was always responsive to our needs and kept us in the loop of construction progress and anticipated next steps. Always courteous and always there. We were extremely thankful for his role!

We've been in the house since Nov 2010 and haven't had any significant issues so far. We trust that in the event we do we will be able to approach your staff and get the attention the issues deserve. Our thanks to your construction crew!

All in all great experience building a house with Partners and Building and our sincere thanks to both Tony Farahani and Shannon Nelson!

Leena D.

Dear Mr. Lemming,

My wife and I would like to take this opportunity to express our appreciation to Tony for all his efforts and advice during the entire process. At every step from start to end, he provided us his professional opinions and wonderful suggestions in design modifications and material suggestions, and with issues we occasionally raised, he solved quickly. Because of his efforts, we now have our dream home.

Wonderful job!

Barbara D. and Bill Z.

Just a quick note to share my home buying experiences with Tony Farahani, sales consultant in Telfair subdivision.  Before choosing to purchase a home in Telfair, I visited several custom home builders in the Houston area.  However, when first visiting with Tony, I quickly discovered that he was highly professional, candid, very knowledgeable about designs and building codes, and energetic about serving his clients.

When I gave Tony the list of the requirements I needed in my new home, he presented to me, after a few days, an elevation and floor plan, which after several modifications seemed ready for building.

The home was completed in May, 2010, and we moved in on June 4.  During the building stages, Tony visited with us often, advising and providing information about our Design Center choices, even accompanying us through the process.  He also explained how the various elements might look when completed.  The entire building experience was nothing short of a very positive and unique adventure.Finally, when a few post-possession issues arose, Tony was quick to address them satisfactorily.

I am sending you this note today because we live in a very negative society where unfortunately complaints outnumber positive expressions, and the individuals who serve our needs are seldom recognized for "going beyond the call of duty" to do the best job they can for themselves and their respective companies.  I just want you to know that Tony Farahani is a great asset to your company and has made the home building experience a very positive one for us.

Sincerely yours,

Calvin B.

Dear Mr. Lemming,

I wanted to bring to your attention the wonderful service extended to my family by John Hauk.  This year my wife and I were fortunate to have Partners build our dream home from the ground up.    John took over our project eight weeks into the building process and he immediately addressed our concerns with our home.  It’s quite obvious that his extensive experience in building custom homes helped him quickly come up to speed with your building process. 

John’s attention to detail and great customer service skills really made him shine in our eyes.  We also liked his honesty and integrity when dealing with us and also making us feel like a part of the Partners in Building family.  The one on one attention he gave me and my family was amazing.  Never did we feel we were in the dark, he openly communicated with us on every issue and whenever we voiced a concerned he addressed it immediately. 

Thank you John for making our building experience a great one.

Sincerely,

Speedy & Lisa B.